Grenzen überwinden,

    Kinder schützen,

Familien verbinden.


Data protection policy

The “Internationaler Sozialdienst (ISD)” (International Social Service Germany) provides counselling for family conflict cases with an international dimension and acts as an intermediary between voluntary welfare agencies, youth welfare and social authorities, guardianship and family courts in Germany and those abroad. We store and use your personal data in order to perform this task. We take the protection of your personal data very seriously. We collect, process and use your personal data in accordance with the German Data Protection Act (Bundesdatenschutzgesetz), the EU General Data Protection Regulation and the German Telemedia Act (Telemediengesetz).

ISS Germany is part of the German Association for Public and Private Welfare (Deutscher Verein für öffentliche und private Fürsorge e.V.). At international level, ISS Germany is a member of the network of International Social Service (ISS) (, which ensures the provision of service in individual cases across borders. The Managing Director of the German Association, Mr Michael Löher, is responsible under data protection legislation for the collection, processing and use of personal data within the scope of the work of the German Association, including the work of ISS Germany. If you have any questions or suggestions with regard to our use of your personal data, please contact the Managing Director of the German Association, Michaelkirchstraße 17-18, 10179 Berlin, or or get in touch with our data protection officer at:

Collecting and processing personal data

We will collect, process and use your personal data, e.g. your name, contact details, public authority (in case of requests from public authorities), IP address or any other information connected with your identity, if you have given your permission to do so or if this is legally permissible. We will only use your data for those purposes for which you provided it to us.

If you contact us by using our online contact form (encrypted transmission) or by email (unencrypted), your details will be stored in order to respond to the enquiry and any follow-up enquiries.  

Right to access, objection, rectification and erasure

You have the right at any time to be informed, free of charge, which of your personal data we have saved. You also have the right at any time to object to the collection, processing and use of your data. You may at any time request the erasure of your data in our directories, unless this conflicts with our statutory duty of retention. You may exercise your right to rectification if we have stored inaccurate personal data. Please contact us at:

Withdrawal of permission

If you have given us your permission for the collection, processing and use of your personal data, e.g. in the context of a counselling interview or working on an individual case, you may withdraw this at any time with effect for the future. Please send us a message at

Transmission to third parties

In the process of handling your request for service or counselling, we may possibly pass your personal data on to third parties as the circumstances require, if you signed a relevant permission or if it is legally permissible. If data have to be forwarded to another country, please note that the data protection standards worldwide are very different. In order to ensure adequate data protection standards in our communication with agencies in third countries, we conclude data protection agreements with the relevant cooperation partners according to the standard contract clauses for the transfer of personal data to third countries.

If you exercise your right to object or to have your data rectified or erased, we may pass these changes on to third parties as the circumstances require.

Use of cookies

Like many other website operators, we use cookies in the context of our online service. Cookies are files saved on your computer, smartphone or similar for the duration of your visit to our website in order to record your movements when using our website. They help to ensure, for instance, that you are able to navigate smoothly or make sure that the selected font size remains unaltered when switching to subsites.

Modern web browsers are set to accept cookies by default. You can change this setting so that cookies are rejected or you are first prompted to confirm your acceptance. If you reject cookies, you might then not be able to make full use of specific functions on our website.

Right to lodge a complaint

If you have any unanswered questions about the protection of the personal data you provided to ISS Germany, please contact us at: or and we will immediately ensure that your data are continuously protected.

Anyone who believes that his or her rights have been infringed in the context of the collection, processing or use of his or her personal data may contact the relevant supervisory authority. The supervisory authority for ISS Germany within the German Association is the “Berliner Beauftragte für den Datenschutz und Informations­freiheit”, Friedrichstraße 219, D-10969 Berlin, Germany.

Information on content of third-party providers

Our online service incorporates content from third-party providers, e.g. logos with links to other websites and Share/Follow buttons from social networks such as Facebook, etc. Please note that third-party providers collect, process and use your data in accordance with their own terms of use and data privacy policies. 

Use of the Matomo web analysis service  (formerly “Piwik”)

We use Matomo software for the statistical analysis of access to and use of our online service. Your data (including shortened IP address, page accessed, browsers used and search engines) will be stored, whereby the analyses generated by Matomo will be completely anonymised so that they cannot be used to identify individuals. The data saved by means of Matomo will not be linked with data from other sources and will not be passed on to third parties.